NORTHEAST PRODUCTS POLICIES
Privacy Policy
[ 01 ] INTRODUCTION
Northeast Products of NJ LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://northeast-products.com/ or conduct business with us. Please read this policy carefully. By using our website or services, you consent to the practices described herein.
[ 02 ] INFORMATION WE COLLECT
We may collect the following categories of personal information from you:
+ Full name
+ Email address
+ Phone number
+ Delivery or billing address
+ Payment information (processed securely through Stripe)
We collect this information when you:
+ Submit an order or inquiry through our online ordering form
+ Contact us by phone or email for a quote or consultation
+ Sign up for our marketing communications or newsletter
+ Interact with our website
[ 03 ] HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
+ To process and fulfill your orders for landscaping materials or services
+ To arrange and coordinate delivery of purchased materials
+ To respond to your inquiries, quote requests, and consultation needs
+ To communicate order updates, confirmations, and delivery scheduling
+ To send marketing emails and promotional communications (with your consent)
+ To comply with applicable legal and regulatory obligations
+ To improve our website, products, and services based on user behavior and feedback
[ 04 ] COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. We use Google Analytics to collect anonymized data about how visitors interact with our website, including pages visited, time spent on the site, and traffic sources. This data helps us understand and improve our web presence.
Cookies are small data files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled. For more details regarding our use of cookies, please refer to our Cookie Consent Policy.
[ 05 ] THIRD PARTY DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
+ Stripe (Payment Processing): We use Stripe to securely process credit card transactions. Stripe may collect and process your payment information in accordance with its own privacy policy. We do not store full payment card details on our systems.
+ Mailchimp (Email Marketing): We use Mailchimp to manage our email marketing list and send promotional communications. If you opt in to our mailing list, your name and email address will be shared with Mailchimp.
+ Google Analytics: We share anonymized, aggregated website usage data with Google through the Google Analytics platform.
+ Legal Compliance: We may disclose your information if required to do so by law, or in response to valid legal process such as a subpoena, court order, or government request.
[ 06 ] DATA SECURITY
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through Stripe, which employs industry-standard encryption and security protocols. While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
[ 07 ] CHILDREN’S PRIVACY
Our products and services are intended for business and adult consumers only. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately and we will take steps to remove that information from our records.
[ 08 ] YOUR RIGHTS
As a customer or user of our website, you have the right to:
+ Request access to the personal information we hold about you
+ Request correction of inaccurate or incomplete personal information
+ Request deletion of your personal information, subject to our legal obligations
+ Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
[ 09 ] CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.
[ 10 ] CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Northeast Products LLC
1405 US-46, Ledgewood, NJ 07852
Phone: (973) 584-5595
Email: [email protected]
Website: https://northeast-products.com/
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Effective Date: April 5, 2026
Cookie Consent Policy
[ 01 ] WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites function efficiently and to provide information to website operators. Cookies help personalize your experience, remember your preferences, and provide us with analytical data to improve our website.
[ 02 ] HOW WE USE COOKIES
Northeast Products LLC uses cookies and similar tracking technologies on our website (https://northeast-products.com/) for the following purposes:
Strictly Necessary Cookies:
These cookies are essential for the operation of our website. They enable core functionality such as page navigation, the online ordering form, and access to secure areas of the site. The website cannot function properly without these cookies, and they cannot be disabled.
Analytics Cookies:
We use Google Analytics to collect anonymized data about how users interact with our website. This includes information such as:
+ Pages visited and time spent on each page
+ Traffic sources (how you arrived at our site)
+ Browser type, device type, and approximate geographic location
+ User behavior patterns (clicks, scrolls, form interactions)
This data is used solely to improve the performance and content of our website. Google Analytics uses its own cookies to collect this information. The data collected is anonymized and aggregated – it does not personally identify you.
Marketing & Communication Cookies:
If you subscribe to our email marketing communications via Mailchimp, cookies and tracking pixels may be used to measure the effectiveness of our email campaigns, including whether emails were opened and links were clicked. These are used solely for improving our communications with you.
[ 03 ] THIRD-PARTY COOKIES
Some cookies on our site are placed by third-party service providers. These third parties have their own privacy policies governing the use of their cookies. The third parties whose cookies may be present on our site include:
+ Google (Google Analytics) – https://policies.google.com/privacy
+ Stripe (Payment Processing) – https://stripe.com/privacy
+ Mailchimp (Email Marketing) – https://mailchimp.com/legal/privacy/
We do not control the cookies set by third parties and encourage you to review their respective privacy policies.
[ 04 ] MANAGING YOUR COOKIE PREFERENCES
You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features, including the online ordering form.
You may manage cookies through your browser settings:
+ Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data
+ Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
+ Safari: Preferences > Privacy > Manage Website Data
+ Microsoft Edge: Settings > Privacy, Search, and Services > Cookies
[ 05 ] CONSENT
By continuing to use our website, you consent to the placement of cookies as described in this Cookie Consent Policy. Where required by applicable law, we will seek your explicit consent before placing non-essential cookies. You may withdraw your consent at any time by adjusting your browser settings or contacting us directly.
[ 06 ] UPDATES TO THIS POLICY
We may update this Cookie Consent Policy from time to time to reflect changes in technology, regulation, or our business practices. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
[ 07 ] CONTACT US
For questions about our use of cookies or to exercise your rights, please contact us:
Northeast Products LLC
1405 US-46, Ledgewood, NJ 07852
Phone: (973) 584-5595
Email: [email protected]
Website: https://northeast-products.com/
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Effective Date: April 5, 2026
Terms & Conditions
[ 01 ] ACCEPTANCE OF TERMS
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Northeast Products LLC, a New Jersey limited liability company (“Company,” “we,” “us,” or “our”), located at 1405 US-46, Ledgewood, NJ 07852. By placing an order, submitting an inquiry, using our website, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
[ 02 ] PRODUCTS & SERVICES
Products Offered:
Northeast Products LLC specializes in the wholesale and bulk supply of landscaping materials (dump truck delivery within a 20-mile radius), including but not limited to:
+ Topsoil
+ Mulch
+ Compost
+ Hay
Services Offered:
In addition to our material products, we offer:
+ Green waste collection and recycling services
+ Consultation services related to product selection and use
Wholesale & Bulk Sales:
All sales are conducted on a wholesale and bulk basis. Minimum order quantities apply as follows:
+ Topsoil: Minimum 2 cubic yards per order
+ Mulch: Minimum 2 cubic yards per order
+ Compost: Minimum 2 cubic yards per order
+ Hay: Minimum 1 bale per order (optional add-on)
[ 03 ] PRICING, PAYMENT & TAXES
Website Pricing:
The prices listed on our website are the current, active prices for online purchases and represent the amounts customers will be charged at the time of transaction. All listed prices are firm and binding at checkout. However, Northeast Products LLC reserves the right to update or adjust product pricing at any time without prior notice to reflect changes in material costs, market conditions, operational expenses, or other factors. Price changes will take effect upon posting to the website and will not affect orders that have already been confirmed and paid. Customers are encouraged to review current pricing on our website before placing each order.
Quotes & Estimates:
For larger orders, pricing is available upon request by phone or email.
Payment:
Northeast Products LLC accepts the following forms of payment:
+ Credit Card: All standard orders may be paid by credit card. Credit card transactions are securely processed through Stripe. By providing your payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the full amount of your order, including applicable taxes and delivery fees.
+ Check: Personal or business checks are accepted for large volume orders at the Company’s discretion. Checks must be made payable to Northeast Products LLC. Orders paid by check will not be processed or scheduled for delivery until the check has cleared.
+ Bank Transfer (ACH): Bank transfers are accepted for large volume orders at the Company’s discretion. Please contact us prior to placing your order to obtain banking details and to confirm eligibility for this payment method.
For the purposes of this section, “large volume orders” are determined on a case-by-case basis. Please contact us by phone or email to discuss payment options for your specific order.
Sales Tax:
All applicable New Jersey state sales tax will be collected at the time of purchase in accordance with New Jersey law.
Delivery Fees:
A flat delivery fee of $50.00 per dump truck delivery applies to all orders requiring delivery. This fee is in addition to the cost of materials and applicable taxes.
[ 04 ] DELIVERY
Delivery Area:
Delivery is available within a 20-mile radius of our facility at 1405 US-46, Ledgewood, NJ 07852. Orders outside this service area may not be accommodated. Please contact us prior to placing your order to confirm delivery eligibility.
Delivery Timeframe:
Orders will generally be delivered within two (2) business days of order processing and confirmation. Delivery timeframes are estimates only and are not guaranteed. Northeast Products LLC shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather conditions, equipment issues, or access restrictions.
Customer Delivery Responsibilities:
To ensure a successful delivery, the customer is responsible for:
+ Providing the exact drop-off location and delivery address at the time of ordering
+ Disclosing all entry requirements, access restrictions, gate codes, or security requirements
+ Identifying and communicating any known obstacles, hazards, or site conditions that may affect delivery
+ Ensuring the delivery site is accessible and safe for our dump truck and driver
Northeast Products LLC reserves the right to cancel or reschedule a delivery if site conditions are deemed unsafe or inaccessible upon arrival. In such cases, any restocking or redelivery fees may apply.
Delivery Execution:
All deliveries are performed using our in-house dump truck equipment. Northeast Products LLC is not responsible for damage to private property, driveways, lawns, or structures arising from delivery operations. It is the customer’s responsibility to ensure that the delivery location can safely accommodate a our delivery vehicle.
[ 5 ] ORDER CANCELLATIONS
The following cancellation policy applies to all orders:
+ Full Refund: Orders cancelled within twenty-four (24) hours of purchase are eligible for a full refund of the purchase price.
+ No Refund: Orders cancelled on the same day as the scheduled delivery date are not eligible for a refund.
+ All cancellation requests must be submitted by phone or email to Northeast Products LLC.
[ 6 ] NEW JERSEY SALES TAX
Northeast Products LLC is a registered business in the State of New Jersey and collects applicable state sales tax on all taxable transactions in compliance with New Jersey tax law.
[ 07 ] INTELLECTUAL PROPERTY
All content on our website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Northeast Products LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
[ 08 ] LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Northeast Products LLC, its members, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your purchase or use of our products or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of these Terms shall not exceed the total amount paid by you for the specific order giving rise to the claim.
[ 09 ] DISPUTE RESOLUTION
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your transaction with Northeast Products LLC, the parties agree to first attempt to resolve the matter through good-faith negotiation. Either party may initiate negotiation by providing written notice of the dispute to the other party. The parties shall meet and confer within a reasonable time following such notice to attempt resolution.
If negotiation fails to resolve the dispute within thirty (30) days of the written notice, either party may pursue available legal remedies.
[ 10 ] GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought in the courts of Morris County, State of New Jersey.
[ 11 ] MODIFICATIONS
Northeast Products LLC reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our website or services following any update constitutes your acceptance of the revised Terms.
[ 12 ] CONTACT US
For questions or concerns about these Terms and Conditions, please contact us:
Northeast Products LLC
1405 US-46, Ledgewood, NJ 07852
Phone: (973) 584-5595
Email: [email protected]
Website: https://northeast-products.com/
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Effective Date: April 5, 2026
Return & Refund Policy
[ 01 ] OVERVIEW
Northeast Products LLC is committed to customer satisfaction. Because we deal in bulk landscaping materials – including topsoil, mulch, compost, and hay – the nature of our products presents unique considerations for returns and refunds. Please read this policy carefully before placing your order. By completing a purchase, you agree to the terms of this Return and Refund Policy.
[ 02 ] ELIGIBILITY FOR RETURNS
We accept returns of bulk materials under the following qualifying conditions:
+ Quantity Discrepancy: The quantity of material delivered differs materially from the quantity ordered and invoiced.
+ Quality Issue: The material delivered is of a quality that does not reasonably conform to product descriptions as represented at the time of sale.
Returns will not be accepted for materials that have been spread, applied, graded, or otherwise altered from their delivered state, or for returns initiated outside of the applicable timeframe described in Section 3 below.
[ 03 ] RETURN WINDOW
All return requests must be submitted within forty-eight (48) hours of the delivery date. Return requests submitted after this window will not be eligible for a refund or exchange. To initiate a return, please contact us by phone at (973) 584-5595 or by email at [email protected] within the 48-hour window.
[ 04 ] RETURN DELIVERY COSTS
Customer Error or Preference:
If a return is requested for any reason other than a Company error, the customer is responsible for all costs associated with the return delivery of materials.
Company Error:
If a return is necessitated by an error on the part of Northeast Products LLC – including delivery of the wrong material, incorrect quantity, or material that fails to meet stated quality standards – Northeast Products LLC will bear the full cost of the return delivery and will arrange pickup at no charge to the customer.
[ 05 ] REFUND PROCESS
Refund Method:
Approved refunds will be issued to the original payment method used at the time of purchase.
Refund Timing:
Once a return has been approved and the materials have been retrieved (where applicable), refunds will be processed promptly. Please note that depending on your credit card issuer, it may take several business days for the refund to appear on your statement.
[ 06 ] ORDER CANCELLATION POLICY
The following cancellation terms apply to all orders placed with Northeast Products LLC:
Cancellations Within 24 hrs of Purchase:
If you cancel your order within twenty-four (24) hours of the time of purchase, you are entitled to a full refund of all amounts paid, including the material cost and any delivery fee charged. Please contact us as soon as possible to request a cancellation.
Cancellations on the Day of Delivery:
Orders cancelled on the same calendar day as the scheduled delivery date are not eligible for any refund. Once materials have been staged for delivery or are in transit, no cancellation or refund will be honored.
[ 07 ] NON-REFUNDABLE ITEMS & SITUATIONS
The following are not eligible for return or refund under any circumstances:
+ Materials that have been installed, spread, graded, or otherwise used
+ Returns requested more than 48 hours after delivery
+ Orders cancelled on the scheduled delivery date
[ 08 ] DISPUTE RESOLUTION
If you believe you have been incorrectly denied a return or refund, please contact us in writing at [email protected]. We will review all disputes in good faith and in accordance with applicable New Jersey law.
[ 09 ] CONTACT US
To initiate a return or cancellation, or with any questions about this policy, please contact us:
Northeast Products LLC
1405 US-46, Ledgewood, NJ 07852
Phone: (973) 584-5595
Email: [email protected]
Website: https://northeast-products.com/
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Effective Date: April 5, 2026
Disclaimers
[ 01 ] GENERAL DISCLAIMER
The information, products, and services provided by Northeast Products LLC are offered on an “as is” and “as available” basis. Northeast Products LLC makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or completeness of any information on our website (https://northeast-products.com/) or provided through our sales and consultation process. Your use of our website and engagement with our products and services is at your sole risk.
[ 02 ] PRODUCT DESCRIPTIONS & MATERIAL SPECIFICATIONS
Mulch:
All mulch products sold by Northeast Products LLC are produced from locally sourced wood and processed on-site at our Ledgewood, NJ facility. We maintain strict quality controls to ensure consistent color and texture in our mulch products. Northeast Products LLC does not use grass clippings, construction debris, or recycled waste materials of any kind in the production of our mulch. However, as a naturally derived product, minor variations in color, texture, particle size, and moisture content may occur between batches. Such natural variation does not constitute a defect or grounds for return.
Topsoil:
Our topsoil is screened and clean, and is sold ready for use in landscaping and garden applications. While we take care to ensure the quality of our topsoil, Northeast Products LLC makes no specific representations regarding soil nutrient content, pH levels, organic matter percentage, or suitability for any particular planting or agricultural application. Customers are encouraged to conduct independent soil testing for specialized applications.
Compost:
Our compost is sold in its natural state and may vary in composition, moisture, and maturity between batches. Northeast Products LLC makes no representation as to specific nutrient values, pathogen reduction levels, or organic certification.
Hay:
Hay is sold by the bale and is subject to natural variation in moisture content and quality. Northeast Products LLC makes no warranty regarding hay suitability for specific livestock feeding, erosion control, or agricultural applications.
[ 03 ] QUANTITY & MEASUREMENT DISCLAIMER
Measurements of bulk materials (topsoil, mulch, and compost) are provided in cubic yards and represent reasonable estimates based on standard industry measurement practices. Due to the nature of bulk loose materials, minor variations in volume may occur as a result of settling, moisture content, loading conditions, and material density. Northeast Products LLC makes reasonable efforts to deliver ordered quantities accurately, but cannot guarantee exact volume to the fraction of a cubic yard.
Hay is sold by the bale and bale weights may vary naturally. Northeast Products LLC is not responsible for weight or volume discrepancies arising from natural material variation or customer measurement practices.
[ 04 ] CONSULTATION & USAGE GUIDANCE DISCLAIMER
Northeast Products LLC offers product consultation services and general usage guidance to assist customers in selecting appropriate materials for their landscaping projects. Any guidance or recommendations provided – whether in person, by phone, by email, or through our website – are offered in good faith based on general landscaping knowledge and our experience with our products.
However, such guidance does not constitute professional engineering, horticultural, agricultural, or environmental advice. Northeast Products LLC is not responsible for project outcomes, plant health, structural results, or any damages arising from the application or use of our materials, regardless of whether such use was based on guidance provided by us. Customers undertaking specialized, large-scale, or regulated projects are strongly encouraged to consult a licensed professional.
[ 05 ] WEBSITE DISCLAIMER
Northeast Products LLC makes reasonable efforts to ensure that the information published on our website is accurate and current. However, we do not warrant that the website is free from errors, omissions, or technical interruptions. Pricing, product availability, and service details are subject to change without notice. We reserve the right to modify, update, or remove website content at any time.
Our website may contain links to third-party websites for informational purposes. Northeast Products LLC does not endorse, control, or accept responsibility for the content or practices of any third-party websites.
[ 06 ] DELIVERY SITE DISCLAIMER
Northeast Products LLC is not responsible for damage to driveways, lawns, landscaping features, underground utilities, structures, or private property resulting from the delivery of bulk materials via our dump truck equipment. It is the sole responsibility of the customer to ensure that the proposed delivery site is suitable and capable of safely accommodating heavy vehicle access. By scheduling a delivery, the customer assumes all risk associated with the condition and suitability of the delivery site.
[ 07 ] LIMITATION OF LIABILITY
To the maximum extent permitted under applicable New Jersey law, Northeast Products LLC, its members, managers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the purchase, delivery, or use of our products or services. This includes, without limitation, damages for loss of profits, loss of data, business interruption, or property damage.
[ 08 ] GOVERNING LAW
These Disclaimers are governed by the laws of the State of New Jersey. Any disputes arising in connection with these Disclaimers shall be resolved in accordance with the dispute resolution provisions set forth in our Terms and Conditions.
[ 09 ] CONTACT US
For questions about these Disclaimers or our products and services, please contact us:
Northeast Products LLC
1405 US-46, Ledgewood, NJ 07852
Phone: (973) 584-5595
Email: [email protected]
Website: https://northeast-products.com/
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Effective Date: April 5, 2026
